Protecting the privacy of our customers is a priority at Penketh Group , and we will treat all your personal information as strictly confidential. We promise that such information will not be shared with any third party organisations for mailing or marketing purposes.

What sort of information do we collect?

We collect personal information such as your name, email address, telephone number, fax number, invoice address, delivery address, payment information, passwords and authorisation information. We may also collect information on your product / service selections, product / service areas of interest, which pages of our website you visited and which adverts you clicked on.

To provide a more personalised online shopping experience, we may use cookies to track your website sessions. This means the content of your basket will be remembered when you return to the site. Please note: Cookies do not obtain any personal or private information.

How do we collect your personal information?

We collect your personal information when you order products and services from us. We will also collect information when you subscribe or opt-in to receive marketing communications.

What do we use this information for?

We use this information to process your orders, contact you if we have questions about your order and to identify you within the system. We also use this information to improve our website and services,

However, your information may be shared with Barclays Credit Card as they are the payment service provider for our website.

We can confirm that we fully comply with the Data Protection Act.

Marketing Communications

By opting in to receiving marketing communications we may send you offers, insights and invites to events that we feel you may be interested in.  These communications will be via email, online and offline catalogues, posted mail, telemarketing, text message and our website.

Communication Tracking

Visits to the website may be tracked and used for future analysis and evaluation. Tracking will also take place on email communications, such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity

How can you unsubscribe from our marketing communications?

If you wish to unsubscribe from our marketing communications, click on the ‘unsubscribe’ link which can be found at the bottom of all our marketing emails. Alternatively, you can write to, email or telephone our team with your request and we can remove your details.

Telephone: 0151 737 5000

Email:         [email protected]

Address:   Bassendale Road, Croft Business Park, Bromborough, Wirral, CH62 3QL

Please ensure you provide all of the contact information including full names and  email addresses which you wish to be removed from our mailing list.

The accuracy of your personal information

It is important that the personal information which we store is accurate and up to date. If there are any changes in the personal details which you have provided Penketh Group please inform us of these changes via any of the contact methods above.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example:

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

 If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.